Press release -
RAC appoints National Windscreens as sole glass provider
National Windscreens, the UK’s largest independently owned windscreen replacement and repair specialist, is pleased to report that it has signed a two year supply contract with the RAC.
The new deal means National Windscreens is now the sole glass provider for the RAC’s fleet of 1500 patrol vehicles, as well as for all vehicles covered by the company’s Accident Management division - designed to ease the burden on fleet managers by providing an end-to-end service.
Nick Williams, General Manager - RAC Accident Services, comments, “National Windscreens’ comprehensive UK wide coverage is the perfect fit for our business. We offer breakdown and accident management services to motorists throughout the UK, so need to be confident that our suppliers have the capability to support us wherever needed.
“Equally important is the quality of service on offer - the RAC is a nationally recognised brand that has built its reputation on delivering a service that drivers can rely on in crisis situations. Having suppliers that we can trust is absolutely vital in our ability to deliver the level of service our customers demand.”
Roadside assistance service RAC Breakdown has more than seven million members and in 2014 the RAC's patrol force attended to 2.3 million rescue breakdowns. A roadworthy fleet is absolutely vital in the ongoing provision of this service as any time patrol vehicles spend off the road can impact on the RAC’s ability to assist its customers.
National Windscreens ‘time to serve’ played a key role in securing the two year contract, as Regional Sales and Marketing Director, Martyn Bennett, confirms, “Our ability to offer a quick, high-quality service is valued by all of our customers, but especially fleet clients whose businesses can lose revenue if vehicles are off the road for too long.”
National Windscreens’ commitment to completing every job ‘right first time’ is underlined by the company’s investment in technology, its extensive fitting centre network and its skilled workforce.
The company recently introduced ‘Partscheck’, unique software designed to identify the correct replacement glass using just the vehicle registration number - currently running at 99.5% accuracy. It operates 108 fitting centres, supported by more than 800 mobile technicians who are all trained to a minimum of NVQ Level 2 in Automotive Glazing.
Nick concludes, “Whilst the ability to offer a speedy service is a vital requirement for all of our suppliers, we also need to be confident that the RAC and our customers are receiving the highest-quality service possible.
“We are certain that our partnership with National Windscreens will be beneficial for all concerned.”
National Windscreens dedicated Fleet Support service is trusted by some of the UK’s leading fleet operators – find out why by visiting www.nationalwindscreens.co.uk/fleet.
The RAC’s Accident Management service includes a Rapid Repair service ‘to ensure vehicles are repaired to the highest standards in the fastest possible time.’ More details can be found by visiting www.rac.co.uk.
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Notes to Editors
National Windscreens has the largest UK fitting centre network in its field, operating 108 centres and employing over 800 mobile technicians. The independently owned company provides service coverage to the whole of the British Isles and its capacity ensures it also offers seamless European coverage – National Windscreens is a founding member of the Automotive Glass Europe network which offers vehicle glazing services throughout Europe.
The company has a turnover of £109 million. The UK call centre canhandle over 1,000,000 calls per year and partners with major Insurers and Fleet Suppliers to ensure their customers receive excellent customer service every time.
About the RAC
With more than eight million members, the RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, insurance, buying a used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – the RAC offers a solution for all motoring needs. The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for drivers and road users.
The RAC is the motorist’s champion and campaigns to support the interests of its members and UK motorists at a national level, including advancing levels of road safety, supporting the needs of young drivers and voicing concerns about the increasing cost of motoring. The RAC’s annual Report on Motoring – first published in 1989 – provides a clear insight into the concerns and issues facing today’s motorists.
For the very latest news on UK fuel prices, check RAC Fuel Watch or follow #racfuelwatch on Twitter. This is a comprehensive guide to the latest UK unleaded petrol and diesel prices – both at the wholesale level and at the pump. RAC Fuel Watch analyses how prices changed through the previous month and compares the most recent prices with those from three, six and 12 months before.
Key facts:
- RAC patrols fix four out of five vehicles at the roadside and on average within 34 minutes
- RAC vans carry more than 500 parts and tools to get members’ vehicles going again
- 98% of members would recommend RAC Rescue to their friends and family
