RAC is number-one for breakdown customer service

A major new survey has revealed that RAC has once again topped the charts for customer service amongst breakdown service providers in the UK.

The UK Customer Service Index (UKCSI), from the Institute of Customer Service, is a national measure of customer service that takes place every six months. The Institute asked 26,000 UK adults how well companies and organisations performed in key customer priority areas such as professionalism, quality and efficiency, ease of doing business, problem solving and timeliness.

For the second consecutive occasion, RAC not only achieved a higher score than any other breakdown provider, but at 84%, it was also ranked 7^th overall best customer service provider across all sectors including retail, services and automotive.

These results follow the recent announcement that RAC also ranked first for customer satisfaction in the J.D. Power and Associates’ UK Roadside Assistance Study for the past four years.

Neil Thompson, director of service delivery, RAC, said: “I am of course delighted with these latest figures. It clearly demonstrates our ability to consistently deliver exceptional service to our members when they call us for help. I am also proud of this achievement as not only are we seen as the best in the breakdown industry but also as one of the best customer service organisations in the UK.

“With the recent freak weather conditions, we’ve been busier than ever and it’s great to know our customers see us as the best in the business.”

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Notes to editors

For further information regarding the UKCSI, please visit http://ukcsi.com/

About the Institute of Customer Service

The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead and raise customer service performance and professionalism.

The Institute is a membership body with a community of more than 350 organisational members - from the private, public and third sectors - and around 7,000 individual members.

For more information about the Institute of Customer Service go to: www.instituteofcustomerservice.com